These policies affect our clients. Those who have or would be submitting their information to us through our client information form.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
Please arrive 15 minutes prior to your scheduled appointment time. In order to facilitate your appointment and allow us to become better acquainted, when possible please fill out our on-line new patient information page 24 hours before your scheduled appointment.
Drop-off appointments are available however not all medical situations are appropriate, prior approval will likely be required. A ‘drop off’ means you bring your pet at the time that works best for you and leave them with us for the day. Usually we will ask you to ‘drop off’ sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed their examination, we will call you, discuss the diagnosis and provide you further instructions.
We make every effort to make our patients feel comfortable during visits, however it is normal to be a little uneasy about new people, new surroundings and other pets. For this reason we ask that you please keep your pet close to you when entering our waiting room. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.
Veterinary care is not inexpensive; however, our goal at Salt River Veterinary Specialists is to provide high-quality medicine and service at a fair price. We require full payment at the time that services are rendered. If your pet is admitted to the hospital, you will receive an estimate of charges and be asked to leave a deposit. If circumstances arise and your estimate needs to be adjusted, you’ll receive a call from one of our doctor or patient care coordinators to discuss the need for a revised estimate.