These policies affect our clients. Those who have or would be submitting their information to us through our client information form.


Appointment Policy

  • Emergency Cases: To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each patient and family on time.
  • Drop Off Stay Appointments: Drop-off Stay Appointments are available; however, not all medical situations are appropriate and prior approval is required. A “drop off” means you bring your pet at an agreed upon time and leave them with us for the majority of the day. Usually we will arrange for you to “drop off” sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed their examination, we will call you to arrange a discharge time to discuss treatment recommendations with the doctor, typically near the end of the business hours.

Patient Arrival Policy

  • We make every effort to make our patients feel comfortable during visits, however, it is normal to be a little uneasy about new people, new surroundings, and other pets. We ask that you please keep your pet close to you when entering our waiting room. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier. When outside, our HOA requires your pet to be leased or in a carrier for the safety of people and our neighboring businesses. Your compliance is expected.
  • Please arrive 15 minutes prior to your scheduled appointment time. In order to facilitate your appointment and allow us to become better acquainted, when possible please fill out our on-line Client Information form before your scheduled appointment.

Payment Policy

Veterinary care is not inexpensive; however, our goal at Salt River Veterinary Specialists is to provide high-quality medicine and service at a fair price. We require full payment at the time that services are rendered. If your pet is admitted to the hospital, you will receive an estimate of charges and be asked to leave a deposit. If circumstances arise and your estimate needs to be adjusted, you’ll receive a call from one of our doctor or patient care coordinators to discuss the need for a revised estimate.